Our jewelry is crafted using premium materials including 925 sterling silver, 14k and 18k gold, natural gemstones, and conflict-free diamonds. Each piece is carefully selected to ensure the highest quality and lasting beauty.

 To help protect the durability and the gold plating of your jewelry, make sure to remove your jewelry when sleeping, when exercising and when taking showers and bathing. We particularly discourage swimming in the sea or in a chlorinated swimming pool with your pieces, and we suggest removing them beforehand and storing them somewhere secure and dry.

We use a thick layer of gold plating for all of our jewelry, however please keep in mind that gold plating lasts the longest when you keep it dry! ✨

Avoid spraying perfume, applying creams or any other liquids directly onto your jewelry.

Keep your jewelry away from extreme temperatures, humidity or sunlight.

Avoid wearing your jewelry when using bleach, cleaning products and other chemicals.

We highly recommend that you store your jewelry in the MoonRose Jewelry box you receive with every order, or in one or more of our premium Jewelry Cases that are available for purchase on our website. Please do not keep the jewelry in a humid environment (like a bathroom).

Ideally you should store your pieces of jewelry separately, so that they don’t rub together or become tangled. For a light cleaning, gently polish your items with a soft, lint-free cloth to avoid scratching.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a partial or full return (with consequent partial or full refund - minus the credit card fee mentioned further down. Some exceptions apply - continue reading below for more details).

To be eligible for a return, your item must be in the same condition that you received it in, unworn and/or unused, with tags, and in its original packaging. This also includes any extras/freebies, stickers and jewelry cloths. You’ll also need the receipt or proof of purchase (your order # and the name, last name, and email address of the person who placed the order). Please note that certain items are not eligible for returns & refunds, like custom products (such as special orders or personalized items), gift cards, earrings and body piercings, Last Chance and sale items.

To start a partial or full return, please contact us first at info@moonrosejewelry.com.

Yes, we ship worldwide! ⟡⋆ If your country isn't listed when you check out, please contact us at info@moonrosejewelry.com. Shipping times and costs vary by destination. All international orders are trackable.

Absolutely! We love creating bespoke pieces. Contact us with your vision, and our design team will work with you to bring your dream jewelry to life. Custom orders typically take 4-6 weeks to complete.

We recommend visiting a local jeweler for professional sizing. Alternatively, you can use our ring size guide available on our website ⟡⋆ If you're between sizes, we suggest sizing up for comfort.

All our pieces come with a 5-month warranty covering manufacturing defects. This does not include damage from normal wear & tear, accidents, or improper care. We also offer lifetime repair services at competitive rates.

Standard shipping within Europe takes 4-15 business days. Express shipping is available for 1-2 day delivery for an extra fee. International orders (outside of Europe) typically arrive within 5-20 business days. All orders are shipped with tracking.